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Essential cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. Non-essential cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference betwee] essential and non-essential cookies, see the section below entitled About cookies.
For information on how you consent and how you can withdraw your consent to us placing non-essential cookies and other technologies on your computer or device, see the section below entitled How to accept or reject cookies.
- About cookies
- List of cookies used
- Necessary/ Essential cookies
- Preference / Non-essential cookies
- Statistic cookies
- Marketing cookies
- Web beacons
- Facebook Pixel
- How to accept or reject cookies
- Copyright, credit and logo
What are cookies?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
Necessary and preference cookies
Cookies can be classified as either necessary or preference OR ‘essential’ or ‘non-essential’.
Necessary/ essential cookies: these are cookies that are either:
used solely to carry out or facilitate the transmission of communications over a network; or
strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Preference / non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
Session and persistent cookies
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
First and third party cookies
Cookies can be classified as ‘first party’ or ‘third party’.
First party cookies: these are cookies placed on your device by our website domain.
Third party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org
These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested. We use the following essential cookies on our website:
|Zopim||_zlcid||This cookie is necessary for the chat-box on the website to function.||Session|
|Zopim||_zlcstore||This cookie is necessary for the chat-box on the website to function.||Persistent|
|Website||cookies.js||Determines whether the visitor has accepted the cookie consent box. This ensures that the cookie consent box will not be presented again upon re-entry.||Session|
|gstatic.com||rc::a||This cookie is used to distinguish between humans and bots. This is beneficial to the website in order to make valid reports on use of the site.||Session|
|gstatic.com||rc::c||This cookie is used to distinguish between humans and bots.||Persistent|
|Website||storeApiNonce||Necessary for the shopping cart functionality on the website.||Persistent|
|doubleclick.net||test_cookie||Used to check is the users browser supports cookies.||1 day|
How to opt out of necessary cookies
Most browsers allow you to block all cookies, including necessary cookies. Please note, however, that if you block all cookies, parts of our website and its functionality may not work or display properly. You can delete existing cookies from your browser by clearing your browsing data and ensuring that the option to delete cookies is selected. For more detailed information on how to accept and reject cookies, including guidance for specific browsers, please see the section below entitled How to accept or reject cookies.
We use the following types of preference cookies on our website:
|Zopim||_zlcstore||Necessary for the chat-box function||Session|
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
|Google Analytics||_ga||We use Google Analytics for analytics. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.||2 years|
|Google Analytics||_gat||We use Google Analytics for analytics. This cookie is used to throttle request rate. It expires after 10 minutes.||1 day|
|Google Analytics||_gid||We use Google Analytics for analytics. This cookie is used to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.||2 years|
|Google Analytics||_ga_#||We use Google Analytics for analytics. This cookie is used to throttle request rate. It expires after 10 minutes.||2 years|
|APISID, SSID, NID, PREF, SID, SAPISID, HSID, IDE, DV, CONSENT||This is a common Google cookie, used across several of their services. Used by Google in combination with SID to verify Google user account and most recent login time.||Persistent|
|ga-audiences, collect||This is a common Google cookie, used across several of their services. Used by Google in combination with SID to verify Google user account and most recent login time.||Session|
|doubleclick.net,test_cookie||id||Used by Google to check if your browser is set to accept cookies and to collect statistics for displaying targeted advertisements in for example youtube videos.||Persistent|
|Mailchimp||mailchimp_landing_site||Used to register how the user entered the website.||28 days|
Marketing cookies are used to track visitors across the websites. The intention is to display ads that are relevant and engaging for the individual user and thereby valuable for the publishers and third party advertisers.
|Zopim||_zlcmid||Preserves users states across page requests||1 year|
|Google AdSense||_gcl_au||Used by Google AdSense for the experimenting with advertisement efficiency across websites using their services.||3 months|
|IDE||Used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficiency of an ad and to present targeted ads to the user.||1 year|
|Zopim||zte#||Saves a Zopim Live Chat IS that recognises a device between visits during a chat session.||Session|
We also embed web beacons in our marketing emails and on our website. Web beacons are small GIF image files which enable us to track your receipt of our marketing emails, how often you view our adverts or website pages, your location, IP address and browser information. Web beacons are activated whenever you open a marketing email or access a page on our website which contains a web beacon. Web beacons transmit data when you view them but are not capable of accessing any other information on your computer. Web beacons are not stored on your hard drive unless you download a GIF image containing them.
Some (but not all) browsers enable you to restrict the use of web beacons by either preventing them from sending information back to their source (for example, when you choose browser settings that block cookies and trackers), or by not accessing the images containing them (for example, if you select a ‘do not display images (in emails)’ setting in your email server).
How to opt in or out
See the section entitled How to accept or reject cookies
Legal basis for processing:
we process the information we gather from the use of web beacons in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
analysing the effectiveness of our email marketing campaigns and website.
We use Facebook Pixel on our website. Facebook Pixel is a tracking code which allows us to track and monitor the success of advertisements we use on Facebook and to improve the effectiveness of those advertisements by recording information such as the device you used to access our website and the actions you took on our website using cookies. We may also use Facebook Pixel to create retargeting advertisements and custom audiences for our advertisements on Facebook and on our website.
How to opt in or out
See the section below entitled How to accept or reject cookies
There are a number of different ways in which you can accept or reject some or all cookies [and similar technologies]. Some of the main methods of doing so are described below:
You are welcome to block the use of some or all of the cookies we use on our website. However, please be aware that doing so may impair our website and its functionality or may even render some or all of it unusable.
You should also be aware that clearing all cookies from your browser will also delete any cookies that are storing your preferences, for example, whether you have accepted cookies on a website or any cookies that are blocking other cookies.
You can find more detailed information about cookies and adjusting your browser settings by visiting www.allaboutcookies.org
Accepting or rejecting cookies
Cookie control tool
You can accept or reject [non-essential] cookies by using our cookie management tool. When you first visit our website you will see a bar at the top of the page that will allow uou to Accept or Decline cookies. If you Decline, only Essential Cookies will be served – this could impact on your experience using the website.
You can accept or reject some or all cookies (for example, blocking all third-party cookies) by adjusting your browser settings. If you do not know how to do this, the links below set out information about how to change your browser settings for some of the most commonly used web browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox?redirectlocale=en-US&redirectslug=Clear+Recent+History
- Microsoft Internet Explorer: https://support.microsoft.com/en-us/help/278835/how-to-delete-cookie-files-in-internet-explorer
- Apple Safari: https://support.apple.com/kb/PH5042?locale=en_US
Some browsers, such as Chrome and Firefox, allow you to change your settings to browse in ‘incognito’ mode, limiting the amount of data placed on your machine and automatically deleting any persistent cookies placed on your device when you finish your browsing session. There are also many third party applications which you can add to your browser to block or manage cookies.
To clear cookies that have previously been placed on your browser, you should select the option to clear your browsing history and ensure that the option to delete or clear cookies is included when you do so.
You can manage and opt out of personalisation of advertisements by Google by visiting Google’s ad settings page here https://adssettings.google.com/ and by:
- unticking the button entitled ‘Also use Google Account activity and information to personalize ads on these websites and apps and store that data in your Google Account’; and
- switching the ‘Ads Personalisation’ setting off (i.e. by ensuring the switch at the top of the page is set to the left/grey and not the right/blue).
Alternatively, you can install a free browser plugin here: https://support.google.com/ads/answer/7395996
Google Analytics Opt-out Browser Add-on
You can opt out of Google Analytics tracking by installing the browser add-on which is available here: http://tools.google.com/dlpage/gaoptout
You can opt out of our use of web beacons in our marketing emails by emailing us.
You can block Facebook Pixel using our cookie control tool by selecting the ‘Decline’ option.
Disconnect for Facebook
You can install a browser add-on tool called ‘Disconnect Facebook pixel and FB tracking’. This will stop Facebook tracking you on third party websites. You can install the too here:
- For Chrome: https://chrome.google.com/webstore/detail/disconnect-facebook-pixel/nnkndeagapifodhlebifbgbonbfmlnfm?hl=en
- For Firefox: https://addons.mozilla.org/en-GB/firefox/addon/facebook-disconnect/
European Interactive Digital Advertising Alliance Tool
You can opt out of Facebook and other companies that participate in the Digital Advertising Alliance in Europe from showing you interest-based ads by visiting http://www.youronlinechoices.com, selecting your country, clicking ‘Your Ad Choices’, then locating Facebook (and any other companies you want to block) and selecting the ‘Off’ option.