Delivery & Returns

Hopefully all of your delivery and returns questions have been answered below, but if you have a more specific query then please email

Delivery from stock

Normal delivery is from stock, within three working days of the order being placed. This is based on the order being delivered to the specified address between normal working hours of 9.00am and 5.00pm.

To guarantee your goods arrive on time, please ensure any delivery restrictions are made clear when you speak to our team. Any costs incurred through failed deliveries, where the client or his representative is not available to accept the delivery, will be payable by the client.

Next day delivery is also available and is priced on quantity and locations. Please speak to a member of our team if you have a specific delivery date request.

Online Sales

Our online sales are limited to around 50 specific products and shipping is FREE to mainland UK. You can purchase our plastic pallets, pallet boxes and small containers in specified increments per product. If your desired quantity exceeds that available online or we don’t ship via the web shop to your chosen location, please contact a member of our expert team who will be happy to help you. Email or call directly on +44 (0)1323 744057.

Please see the table below to see if your destination qualifies for free shipping using our shop or contact Goplasticpallets directly who will arrange for shipping.

St Albans AL Birmingham B Bath BA
Blackburn BB Bradford BD Bournemouth BH
Bolton BL Brighton BN Bromley BR
Bristol BS Carlisle CA Cambridge CB
Cardiff CF Chester CH Chelmsford CM
Coventry CV Crewe CW Dartford DA
Derby DE Dumfries and Galloway DG Durham DH
Darlington DL Doncaster DN Dorchester DT
Dudley DY East London E Central London EC
Edinburgh EH Enfield EN Exeter EX
Falkirk and Stirling FK Blackpool FY Glasgow G
Gloucester GL Guildford GU Harrow HA
Huddersfield HD Harrogate HG Hemel Hempstead HP
Hereford HR Outer Hebrides HS Hull HU
Halifax HX Ilford IG Ipswich IP
Kilmarnock KA Kingston upon Thames KT Kirkcaldy KY
Liverpool L Lancaster LA Llandrindod Wells LD
Leicester LE Llandudno LL Lincoln LN
Leeds LS Luton LU Manchester M
Rochester ME Milton Keynes MK Motherwell ML
North London N Newcastle upon Tyne NE Nottingham NG
Northampton NN Newport NP Norwich NR
North West London NW Oldham OL Oxford OX
Paisley PA Peterborough PE Plymouth PL
Portsmouth PO Preston PR Reading RG
Redhill RH Romford RM Sheffield S
Swansea SA South East London SE Stevenage SG
Stockport SK Slough SL Sutton SM
Swindon SN Southampton SO Salisbury SP
Sunderland SR Southend-on-Sea SS Stoke-on-Trent ST
South West London SW Shrewsbury SY Taunton TA
Galashiels TD Telford TF Tonbridge TN
Torquay TQ Truro TR Cleveland TS
Twickenham TW Southall UB West London W
Warrington WA Central London WC Watford WD
Wakefield WF Wigan WN Worcester WR
Walsall WS Wolverhampton WV York YO
Lerwick ZE

Special and unusual products

All unusual, special products or orders with additional printing or branding requirements may incur a longer lead time. Speak to your account manager for specific details when placing your order. These products are not able to be returned.


Your order can be cancelled prior to order processing, but once it has been prepared for dispatch or has been dispatched, it cannot be cancelled or amended. Please see the returns section below.

Returns and Refunds

Normal unmodified, unprinted, standard stock items, in standard colours can be returned for credit, up to 4 weeks after delivery. Clients are responsible for the return of unwanted goods and all of the associated costs. On receipt of the goods in perfect condition, a refund equivalent to the original cost, less the costs of the delivery to the client, and less 15% handling fee, will be refunded to the client.